Returns & Exchanges

At NUHR Home, we want you to be completely satisfied with your luxury home fragrance experience. If you are not entirely happy with your purchase, you can return your unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer concierge team with your order number and reason for return to receive a Return Authorization and the correct return address.

2

Secure Packaging

Carefully repackage your items, ensuring that candles and diffusers are well-protected to prevent breakage during transit, and include your original packing slip.

3

Ship the Items

Send your package using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

4

Refund Processing

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing